Building an HR Business
The arrival of our 2nd year accounts from the accountant has lead to some reflection of how the business has grown and speculation on where we should go from here. I thought I would share my learning from the “early years” and perhaps this will lead to words of wisdom and inspiration from out there in the ether. So if you are interested in how we got going and have some ideas that would keep us growing - please read on and then reply.
- We have stuck to what we know and do best - we have not tried to do anything that we can not excel at and have always delivered the promise.
- We have gone out of our way to understand the client and what they need - perhaps not what they want - and then over time have demonstrated how they can benefit from following our advice.
- We have tried to have fun - HR can be quite dry and can be perceived as an necessary evil (sometimes an unnecessary evil) - but if you can bring some passion, some life and some common sense to what you do it is much more palatable. We are not shiny and brash - we have kept our real identity.
- The team is important - having a good team fit and all understanding where you fit in is really important for them and for the client.
- Keeping close eye on costs - working within a low cost base, investing in what is essential and not extending the finances has allowed to maintain a positive cash flow
- Building on word of mouth - positive referrals has been very important in our growth. This way introductions are meaningful, proposals are effective and lead time to getting work relatively short because there is a platform of trust already created.
- Invest in good advice - I have invested in trusted IT support; accountancy and legal advice and built good working relationships with other professionals and it has paid dividends.
Where do we go now?
Next steps are to analyse our cost structure; identify profitable sectors and avenues to open discussions with key players. We need to build our IT infrastructure to ensure we have the best systems to manage and protect data. We need to develop our own skills and knowledge to keep ahead of the market. Most importantly we must work hard at maintaining effective working relationships with our clients, move our services up the food chain so that we can influence strategically and deliver effectively at the operational level.
And at all time - we must enjoy, have fun and have a sense of achievement!
What do you think we should be doing?
Margery
Tags: new business;hr support;success; growth; strategy