HR Helpdesk

We’re here to be the experts you turn to for day-to-day answers to everyday queries, with fundamental support for a smooth-running business.

Expertise for every step of the way

Putting our level of expertise and understanding on the front line of HR doesn’t just help you deal with the basic queries – it also stops small issues from becoming big problems.

We offer support both online and on the phone. Working in tandem, these services ensure that whenever someone in your organisation has an issue or query, the answer is only a call or a click away. While that can mean helping managers unfamiliar with the ins and outs of HR policy or practice, we’re also on hand to offer specialist support for your own HR professionals. For larger businesses, we’re ready to offer our expertise in establishing your own helpdesk – from creating a framework of processes to defining the appropriate skill sets.

We’re happy working within agreed levels of service, but that doesn’t mean that an everyday service is provided with a script, set menu or off-the-shelf solution. We’re well-qualified and experienced HR professionals and the advice and information we provide reflects that. So even if you have a tricky or complex issue, you’ll still receive a clear, expert answer.

Telephone Support

Whenever your team has a question or concern, all they need to do is pick up the phone and ask. It’s a simple service, but telephone support is only ever as good as the person picking up at the other end. Our team of consultants work on a wide range of HR issues, day in, day out. They’re experts in what they do. So, unlike some other providers, we don’t need to work from a script – our team’s ready to tackle any query you have.

Grace: Online Information

Grace is our online document storage system. Put simply, it has all the right information, right where you need it. On the system you can access vital guidance and policies, as well as contracts and templates. By offering a single point of access, it’s secure but easy to use – and ensures that there’s none of the mess and confusion of multiple versions of documents emailed and stored and changed and forwarded and updated. There’s just one version: the right one.

Digital Ticketing System

More than a simple queue management tool, our ticketing system offers benefits not only in the here and now, but also in the future – as a source of vital management information. In the first instance, having a system for managing your enquiries that’s accessible 24/7 ensures that we can balance priorities to manage the issues quickly and efficiently. But in the longer term, having a record of every ticket offers the opportunity to identify trends that point toward larger issues and areas for strategic improvement.

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Get in touch

For more information about support for your business's human resources, call us on 0131 225 7458 (Edinburgh), 0141 225 6288 (Glasgow) or email info@gravitatehr.co.uk.